Three weeks after her home was reduced to a mound of bricks, twisted metal and shards of glass, Milusa Giles stands among the wreckage when her phone starts to ring.
"You're speaking to Jenny, and I'm calling about your electricity bill," the voice on the end of the line says.
"Since you always try to pay your bill on time, I'm contacting you about switching…"
"Excuse me," Ms Giles interjects, before composing herself and calmly ending the call.
If there was ever an example of poor timing, Jenny the telemarketer had nailed it.
"Because you've got so many phone calls coming in from different places you have to take them, and then you succumb to that. Amazing," Ms Giles says.
The wildflower farm belonging to Ms Giles and her husband, Kevin, never stood a chance against the raging inferno that burnt through East Gippsland on December 30.
Fifteen years of work on the land and most of the 14,000 plants in their Sarsfield crop were burnt to a crisp, with rows of proteas blackened and unsalvageable.