Schiphol appoints new management team and integrates all airline and cargo related activities to Airport Operations

Amsterdam Airport Schiphol is implementing a reorganisation, which will see changes in its management structure as a result of the coronavirus crisis.

In the first phase of the reorganisation, they have implemented changes to the senior management and organisational structure, leading to the merger of a number of business areas and departments as of 1 October 2020.

As a result, the number of management positions at Royal Schiphol Group has been reduced by almost a quarter.

New structure
Under the new structure, all airline-related activities of the Aviation Marketing, Cargo and Customer Experience team, including Cargo, Route & Business Development, Traffic Analysis & Forecasting, and Marketing & Communication have been integrated into the Airport Operations business unit headed by Miriam Hoekstra - van der Deen. Bastiaan Kroes, senior manager within Airport Operations, will temporarily oversee all commercial airline and cargo related activities until the new Schiphol structure has been finalised.

The new structure will enable Schiphol to have dedicated cargo and airline teams that are both commercial as well as operational; hereby creating synergy in centralising customer needs on both sides of the spectrum.

They have now entered the second phase of the reorganisation and are in consultation with staff about the new shape of the organisation.

Sadly, this means they are having to say farewell to Maaike van der Windt, who has headed up the ACC team since April 2018.

Message from Maaike
"Reflecting over the last couple of years, I am proud of some key achievements of the ACC team, in particular of the improvements in passengers’ experience of the airport, which was reflected in increasing Net Promoter Scores and as a result of our security and customer care efforts.

"More recently I am proud of the sanitising units and services we have introduced in the terminal to ensure a safe and healthy experience for our passengers during the current COVID-19 pandemic.

"I am also pleased with the improvements and initiatives we have taken to support our airlines. This is always an important part of our approach, but even more important now during the current COVID-19 crisis.

"That's why we have developed the airport's Road to Recovery approach, which includes providing good market intelligence, relief measures, and marketing support. I am convinced that this proactive approach will assist to rebuild our network of destinations together with our airline partners.

"Additionally, I applaud the cargo community. Not only as the last couple of months have demonstrated more than ever that air cargo is crucial for fast shipment of time critical goods, but also as we have been able to bring focus to long-standing improvement programs."

"Despite the crisis we have continued with activities, which are instrumental for the future of air cargo like the Smart Cargo Mainport Program and the impending take-over of full ownership of our cargo information platform Cargonaut, which will improve the supply chain and ensure that Schiphol’s cargo community is supported with the tech they need to thrive."

"I would like to take this opportunity to thank all our partners and wishing Miriam and the team the very best for the future."

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