Because of the great participation and interactions we had during the IGC Fall Webinar Series, Proven Winners have decided to offer three more webinars to our IGC partners this winter. "First up, we are joined by special guest, Anne Obarski. Anne is a professional speaker and CEO of Merchandise Concepts recently relocated to Charleston, SC."
Anne is a highly requested speaker for nursery and landscape associations and businesses within the US and Canada. She has been a contributing columnist to Garden Center Magazine and is the author and co-author of 5 books on customer service which includes, "Make Your Customer Service CONTAGIOUS for Garden Centers.”
She has spoken internationally to more than 100,000 business-people over the last 36 years and says she is addicted to the green industry and is determined to challenge you to make your business contagious, on purpose.
Anne’s first webinar for Proven Winners is “Fostering Positive Company Culture to WOW Your Customers This Spring” on January 12, 2021 at 2 pm EST.
You may have ended 2020 saying to yourself that business was better than you expected. Will that momentum propel you into the “unknown” of what 2021 will bring? How would you define your company “culture” right now? Do you know why the word “culture” is the biggest buzz word in business for 2021? When leaders and managers create a clear, consistent, aligned culture that inspires high commitment, employees believe in and live out the organization's purpose in their daily work.
In this webinar they will look at how to become a “talent magnet”, how to educate your “superheroes” and how to deliver contagious customer experiences at every touchpoint in your business.
Lastly, they will take a brief look at who sets the tone –you, the leader. Without a strong leader who instills trust in the team and within your customer base, just hoping for “another good year” could be a deadly way to manage. If you aren’t learning you aren’t leading so, I know you won’t want to miss this webinar. Let’s grow together!
For more information:
111 E Elm St Ste D
Sycamore, IL 60178