Apple Quality Manager - Wolcott (NY) USA

Apple Quality Manager


Purpose: The Apple Quality Manager is responsible for the overall management of the quality system for Empire Fruit Grower’s Apple Packing Facility located in Wolcott, NY. This position will be responsible to support EFG members with storage protocol, farm audits and working closely with EFG’s marketing group to manage customer relations. This position will not be responsible to oversee individual farm audits but to help communicate changing policy and procedural methods needed on the owner’s farms to successfully pass the Gap Audit process. This individual will also assist with providing recommendations in addition to what the owners are already receiving from their spray consultant.


(1) To deliver high quality product to customers

(2) Help Minimize quality holds and maintain < 4 per season

(3) To assure Owner delivery of raw product thru pack house is balanced based on % ownership

(4) To maximize apple returns to members by assuring proper flow of raw product thru the pack house

(5) Cross train on the Ag-Ware software system



  • Supervise 2 direct reports in the Quality Department
  • Pack out Management System
  • Flow of raw product from the orchards to the final customer
  • Customer complaints tracking

Raw Material Management:

  • Create, implement, adapt and execute annual apple pack plan which includes:
  • Case production plan with marketing agent
  • Storage and pack plan by members by variety
  • Manage raw product and finished product traceability procedures
  • Work with EFG marketing group assuring that stored finished product in the coolers is balanced and moved out of the facility in a timely manner
  • Assist EFG members with their farm audits, pest control advice and other activities affecting EFG procedures
  • Manage the raw product coolers for start -up and shut down as efficiently as possible to control energy costs
  • Assure Inputted packed data into the Ag-Ware system is accurate


  • Ensure security of the facility is maintained
  • Adhere to EFG’s Policy and Procedures
  • Ensure product quality and help maintain a rejection rate less than 4%


  • Assist the Office Manager when time permits and help cover vacations/ within the organization if necessary. In addition, verify receiving and shipping accuracy within the Agware system


  • Represent EFG’s interests externally with buying and selling of raw product

Key Performance Indicators (KPI’s)

Success in this role will be measured by achievements attained versus annual objectives

  • Beat the budget
  • Maintain positive member and employee relations
  • Execution of apple marketing contract(s)
  • Deliver quality apples on time
  • Provide support to stakeholders
  • Lower costs and improve operational efficiencies
  • Generate required reports from the Ag-Ware program


  • 3-5 years quality management experience in the food industry preferable
  • Bachelor's degree or similar
  • Strong people and communication skills
  • Strong computer skills

Job Type: Full-time



To Apply: 




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