Netherlands: Stricter quality intervention measures at FloraHolland

The supply information must be 100% reliable. Customers still have too many complaints about it. That is why Royal FloraHolland is making its Quality intervention measures even stricter.

When complaints are received from customers, FloraHolland currently reviews the last 5 auction days of that supplier. From the first week of 2016, this will be increased to 7 auction days.

A supplier is subjected to additional inspection from the Quality intervention team whenever:
  • A lot is supplied as A1, but it turns out to be a B1 lot - after 1 complaint (was 2 complaints).
  • A lot is supplied as A1, but it turns out to be an A2 lot - after 2 complaints (was 3 complaints).
A new aspect is that the complaint acts as a signal on the basis of three packaging units. Previously, the basis was one packaging unit.

Source: FloraHolland

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