Managing an SAP environment can be daunting, particularly for small and medium-sized companies. Now, as the SAP technology stack expands, the task is getting even harder.
Ball Horticultural Co. found this out when the growth and complexity of its SAP environment overtook the capacity of its two-person team to manage SAP Basis. So the company looked for help and eventually landed on Symmetry, an SAP managed services provider, to handle its day-to-day SAP operations, according to Mark Morris, Ball Horticulture's CIO and director of IT.
Based in Chicago, Ball Horticultural researches and develops plants that are distributed to garden centers around the world, with most of its business in North America. The company relies on a complex supply chain involving live perishable seeds and cuttings of plants that need to hit specific delivery dates and time frames, Morris said.