Komet Sales has a new help center

Komet Sales has been working on the new Komet Sales Knowledge Base for a while now. The company announced that it is available and is now called Help Center. There are two main reasons for this change:

  • Komet Sales has upgraded the technology used to deliver the Knowledge Base.
  • Komet Sales has optimized the interface and much of the documentation to provide customers with easier-to-find help whenever they need it.

This change also means the site "learn.kometsales.com" will no longer be the go-to when searching for articles about the system. The new site is kometsales.atlassian.net. If you have saved any links to Knowledge Base articles, you will need to update them.

Few tips on how to use it:

Searching in the new site: You'll notice the landing page is different when you go to the new site. Now the knowledge is divided into three spaces:

  • Knowledge Base (English).
  • API Documentation.
  • Base de Conocimiento (Spanish).

When you search for an article, there are five main ways to navigate the site:

  • Landing page search bar. The search bar on the landing page will look for results in all three spaces.
  • Individual space search bar. When you click on a specific page, you will go to that space's landing page, and the search bar will look for results only in that space.
  • Container search bar. In the search bar at the top of the site, you can search for content in every space or filter by area using the filters on the right side of the dropdown menu with search results.
  • Space index. When you select a space, the landing page has a glossary divided by subject and a list of child pages in that space.
  • Sidebar index. You can see all the parent pages and display child pages from the sidebar menu on the left.

API Documentation: If your company uses Komet APIs, one of the most significant changes you will notice is in the API Documentation; I'll list here some of the main ones:

  • Titles. The titles of each method are no longer the endpoints. They have a new format that tells you what they do, making it easier for people who are not already experts with API to find what they need as fast as possible. For example, instead of pre-booking, create, now the title is Create a Prebook.
  • Sections. The API Documentation is now divided into sections according to what each group of methods does. For example, if you want to see what you can do with Purchase Orders, you'll find everything in the Purchase Orders section.
  • Parent page index. As you might know, every method needs an Authentication Token, and have three of them; Company, Customer, and Vendor. When you go to a section (like the one mentioned in the previous point), you'll see a list of methods with a short description of what they do and which Authentication Token they work with, giving you all the information you need at a glance.

Customer Support: You'll notice an icon on the Help Center landing page that says Customer Support. This icon takes the user to the Customer Support page. From there, users can contact support if they have problems finding what they need in the Help Center.

For more information:
Komet Sales

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