Royal FloraHolland looks into cause of disruption

Customers of Royal FloraHolland may have been negatively affected by a disruption to their services recently.

Message traffic was affected on Tuesday 16 July 2019 due to the failure of one of the glass fiber connections to data storage. As a result, no EKT messages were sent for a certain amount of time. According to the disruption protocol, the auction process had to be stopped from 6.49 am to 7.45 am. After replacing the glass fiber connection, the network connection was restored and the data flows functioned as usual from 7.45 am onwards.

By shifting break times during the auction and logistic process, the delay of the set end time could be limited to 20 minutes. All customers received their EKT messages in time. This disruption is not connected to the EKT disturbances of Monday 1 and Wednesday 3 July 2019.

"Addressing the cause of these disruptions will be our highest priority", Royal FloraHolland shares. "We have been working on a new stable and sustainable network environment for the past six months in order to prevent network disruptions from happening in the future. We are putting this into practice in cooperation with a number of clients. This is a complex process that is being prepared and carried out meticulously. In the long term, this means that we can better prevent such incidents. In the coming period, we will inform you further about the content and progress of this process."

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